Niche review sites are a great way to find reviews of products, services, and more

With the number of online customer review sites exploding in recent years, it can be a little overwhelming to find exactly which ones you should focus on.

## Customer Review Sites: Customer Product Reviews

Sometimes we business owners only think about using online customer review sites to collect reviews that will help build our personal brands or enhance our reputability as individuals. But what about collecting product reviews?

## Customer Review Sites for Collecting Customer Reviews for Your Business: How You Can Use Online Customer Reviews for Your Business (and Get More 5-Star Ratings from Customers) - Proven Strategies Before we begin exploring how you can use online customer reviews to your advantage , let's spend some time reviewing a few of the stats and facts behind online customer reviews.

The Customer Review Revolution: Stats, Facts & Future Projects Customer Reviews As we've already mentioned, more than 75% of consumers read online customer reviews before making a purchase decision. That's why it's important to make sure you're collecting as many credible customer testimonials (and product reviews) as possible for your business. Customer Feedback Customers are so engaged with online customer review feedback that they visit sites like Yelp! up to 4 times per month.

Research Proves Online Customer Reviews Have Impact on Sales The importance of online customer testimonials was highlighted in a study by Bright Local, "68% of small businesses saw an increase in foot traffic due earning a review on a local listing site" Customer Reviews Are 'Word of Mouth' 2.0 Customer testimonials and online reviews are the new "word-of-mouth". But in this case, word of mouth gets shared instantly with millions of people via social media sites like Facebook.

However, many businesses seem to be missing out on this opportunity (especially mom & pop shops). Customer reviews are one way customers communicate their experience with your products or services - either directly or indirectly through third parties like Yelp! or Google Maps.

Customer Review Platforms Do Matter Customer review platforms matter because not all customer review hubs are created equal . While some online customer review sites are seen as the authority for providing opinions on local businesses by consumers, others are viewed as spammy, unreliable platform that can actually do more harm than good. Customer Experience Customer reviews & testimonials go a long way in providing your customers with the level of service they expect when doing business with you. They're an indication for your customers to judge whether or not they'll be satisfied with their experience at your business.

The Case for Customer Reviews: 6 Reasons Why Customer Testimonials Matter Collecting online customer reviews from those who purchase goods and services from your business will help improve the overall customer experience .

Here's why: Increase Your Conversion Rate In case you didn't know, more than 50% of consumers admit they visit review sites before making any kind of purchase decision . In addition to helping convert customers who read your reviews, collecting online customer testimonial are a more trustworthy way for you to build brand awareness. Customer Reviews Improve Your Reputation Customer reviews can also improve your reputation if you're able to monitor and manage what's being said about your business online .

When consumers leave an honest review about their experience with your products or services, it shows that what they had to say wasn't biased. Customer Testimonials Increase Trust Customer testimonials & product reviews are especially important if you're in B2B sales , where building trust is vital for closing the sale. Customer Reviews Give You Insight Customer reviews act as constant feedback in terms of helping you learn how best serve customers as well as see which products or services work better than others. Customer Reviews Speak to Customer Needs Customer testimonials and online reviews speak directly to your customers' needs and are often summarized in their customer satisfaction rating . Customer Reviews Are Free Customer reviews do not cost you anything to collect or publish on your business website.

Customer Review Sites: Where to Look for Online Customer Testimonials Here's a list of the best places (in our opinion) for finding online customer testimonials & product reviews across various industries:

Collect Customer Reviews From These Customer Review Sites:

1.) Angie's List Local Consumer review site that users rate home-based businesses on multiple criteria including cleanliness, punctuality, aesthetics of office space/work area (interior design), professionalism, overall project costs, and a host of other criteria that matter to customers.

2.) Customer Lobby Customer review site where users rate businesses on the following attributes: service reliability, trustworthiness, communication skills, integrity and ability to meet commitments.

3.) Glassdoor A job website listing anonymous reviews from current & former employees about their employers (companies).

4.) Google Plus Local Customer reviews for local businesses right in your search results.

5.) Kudzu Customer review platform that allows business owners to respond directly to user-submitted reviews.

6.) Yelp Classified as both social media & a customer review site , Yelp is one of the largest directories where users submit customer testimonials about local businesses or products by rating them under various categories: relevance, atmosphere/location, service, value, and overall experience.

Customer Reviews: How To Get The Most Out of Customer Testimonials Online Collecting customer testimonials for your business & products is a great way to build customer trust and drive up conversion rates . But how do you collect all that information online?

Here are some tips:

1.) Monitor Your Customer Reviews Customer review sites like Google+ Local, Yelp, Google Places (now known as Google My Business), Angie's List, Facebook pages/groups, etc. will allow you to add links on your business website that redirect customers straight to your Google+, Yelp or Facebook reviews page from where they can post new reviews about their experience. You can also monitor what's being said about you in the comments by asking your customers to contact you directly via phone/email with any comments or feedback.

2.) Ask for Customer Testimonials Whenever Possible Customer testimonials act as excellent source material when you're looking to build content and improve your conversion rate by asking:

1) What brought them into the store? Why did they purchase from you instead of another business? ("I was in the area, I needed new tires on my car, and then I saw this place…" "I learned about [business] through a friend")

2) How did they hear about [your company name]?

3) If there's anything we could do better, what would it be?

4) Anything else you'd like to add that might help us out

How can we improve our service in the future? Customer Reviews: What Customer Testimonials Can Do for Your Sales Online Customer testimonials are powerful forces that act as social proof. When potential customers read that others have had good experiences with your business, they feel more compelled to give you a chance too . That is, if they see positive feedback from those who've tried it before them. Customer reviews also boost your credibility and instantly expand your customer base .

Customer Testimonials Help You Attract New Buyers Reading through online reviews is one of the main reasons that people will switch businesses or go out of their way to find what they need elsewhere. There's nothing like word-of-mouth marketing for creating new sales opportunities….

Customer Reviews Build Customer Communication Customer testimonials are a great way to establish communication with your existing clientele and keep an active line of communication between you and your customers – whether they're long-time or just passing by.

Customer reviews help build customer confidence by providing them guidance on how other people handled the same situation that they may be facing themselves. Customer Testimonials Help You Understand Customer Needs Customer reviews give you an insight into what your followers, fans and customers think about your business . The more you know about their needs, the better equipped you'll be to provide exceptional service at all times.

Customer Testimonials Lift Your Business Rating Any positive word-of mouth can help improve your business reputation in Google's search results . If you're looking to improve your online presence and rankings, Customer reviews should definitely be on your list.

Customer Testimonials Increase Customer Satisfaction Customer testimonials (and positive customer reviews) act as a feedback system for businesses . They let customers see how others handled issues that they may have faced themselves. Customer Reviews: Don't Ignore the Power of Customer Testimonials Online Customer reviews & testimonials are some of the quickest ways for you build trust and credibility with your followers . Collecting customer testimonials doesn't take very much time or effort – just follow these steps:

1.) Monitor Your Customer Review Sites Google+ Local, Yelp, Angie's List and other review sites allow you to add links on your business website that will automatically pull content from their sites. Customer reviews and ratings will appear on your website in a separate tab, giving people visiting the site a way to view them directly via their mobile or desktop devices.

2.) Add Customer Review Widgets to Your Pages Since Google's Panda update , it's been crucial for local businesses to have as much information as possible about their business listed online – especially if they can get quality third-party reviews added as well . Adding customer review widgets with 'click-to-call' (or similar) buttons is a great way of getting more detailed information about your business out there. Customer Reviews: The Best Way to Get Customer Testimonials Customer testimonials help create an honest line of communication between you and your customers & followers . Customer reviews help improve both the quality of your business and how it's viewed online. Customer Reviews: The Best Way to Get Customer Testimonials If you've gone through this article and are still confused, or can't figure out how to get started building customer reviews for yourself.. read our full guide here

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Niche review sites are a great way to find reviews of products, services, and more

Niche review sites are a great way to find reviews of products, services, and more

Collect Customer Reviews From These Customer Review Sites:

Here are some tips:

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